Payments for airtime, data, electricity, cable TV and internet are delivered by the relevant provider once you confirm them. Once a payment has been successfully delivered (for example, an airtime recharge, a data bundle, or a meter token), it cannot be reversed.
If a payment fails or is not delivered, the amount is returned to your Viarduct wallet. If you have not received a refund or your service within 24 hours, email admin@viarduct.com with your transaction reference and we will investigate. Payments sent to a wrong phone number, meter number or smartcard number entered by you cannot be recovered.
Applicable fees are shown before you confirm a payment. Once a payment is completed, service fees are non-refundable.
Email admin@viarduct.com as soon as possible, and within 48 hours of the transaction, with your transaction reference and any supporting evidence (screenshots, transaction hash, or payment confirmation). We acknowledge every dispute within 24 hours and aim to resolve most cases within 3–5 business days; complex cases involving bank processing may take longer.
Funds tied to a disputed or flagged transaction may be held pending verification, consistent with our AML/KYC obligations described in our Terms of Use.
Questions about this policy? Reach us at admin@viarduct.com or visit our Contact page.